When a store asks us if we would like our item delivered, we have a certain expectation for this delivery and our expectations are not very high. We are generally flexible when it comes to the day when it will arrive and we are equally flexible about the time as well. This is the kind of service that is provided by your local store and it’s good enough in this situation. However, when you require a completely different level of service, then you need to be looking at something like white glove delivery.
To give you an idea of the difference between standard delivery and this, you will notice that there will be at least two personnel taking care of the delivery and they put customer service at the top of the things to do every single time. You might need a delivery service such as this when you’re talking about expensive electrical equipment, technical machines, and other expensive items like IT equipment.
There are a number of companies that can provide this high level of service, but if you want the best then you need to turn to Rhenus High Tech who will not only deliver your item but will unpack it and take away your old equipment if required. This is why they are the preferred choice when it comes to sensitive and expensive equipment that is used for places like hospitals, dental practices, doctor surgeries, and specialized manufacturing.
If your business hasn’t already switched to this exceptional delivery service, then maybe the following benefits can help to convince you to do so.
– No breakages & no returns – You have already done the hard part by setting up a digital marketing strategy and then selling the item to the customer, so getting it to its final destination should be quite straightforward. If you use a standard delivery company then there is no way to guarantee that the item will not be broken in transit and the customer will refuse to accept it.
When you use white glove delivery, the item is handled with a high degree of professionalism from when it leaves your store to when it gets to its final destination. For expensive pieces of equipment, the customer cannot be trusted to install it correctly and so when you use white glove delivery, they will make sure that it is installed properly and the old piece of equipment is taken away. This is a win-win situation for all and you are guaranteed an efficient delivery process. Make sure that your logistics provider is following best practices as laid out by the government.
If you are a business owner then you can’t afford to lose customers at the final hurdle because the delivery company is unprofessional. You need to complete a positive customer experience from start to finish and this is why you need to use white glove logistics services.
The only way that you are going to be able to make your business stand out from your nearest competitor is to offer a delivery service that is second to none. It is all about repeat business and if you exceed customer expectations, then they are sure to buy again and also tell their friends.